Privacy Policy - Craze Minds Hub

Last updated: January 8th, 2026
Location: United States

Craze Minds (“we”, “us”, “our”) provides marketing, CRM, automation, and digital growth services via the Craze Minds Hub, a client and lead management platform powered by Go High Level and related technologies.

This Privacy Policy applies only to the Craze Minds Hub, including associated forms, funnels, automations, and communications, and does not apply to other Craze Minds websites or services unless explicitly stated.

1. Information Collection & Use

What we collect:

Account & Profile Data
Name, email address, user role, login credentials, password hashes, and optional multi-factor authentication settings.

Billing & Subscription Data
Company details, plan type, invoices, payment status, and subscription metadata.

Contacts & Lead Data
Information entered by clients or users such as leads, prospects, or customers, including names, email addresses, phone numbers, marketing preferences, tags, notes, and custom fields.

Communications & Interactions
Emails, SMS messages, calls (including recordings or transcriptions if enabled), chat conversations, form submissions, funnel activity, workflow actions, and automation logs.

Scheduling & Appointments
Appointment dates, participants, confirmations, reminders, cancellations, and outcomes.

Payments
Order and transaction information processed through third-party payment providers such as Stripe. Craze Minds does not store full credit card numbers. Only masked or tokenized payment data is retained.

Technical & Usage Data
IP address, browser type, device information, operating system, logs, timestamps, and usage metadata related to Hub access and activity.

How we use the information:

- To deliver, operate, secure, and improve the Craze Minds Hub

- To support client workflows including campaigns, scheduling, messaging, reporting, and automation

- To process payments, subscriptions, and prevent fraud

- To send transactional, operational, or service-related communications

- To deliver marketing communications when consent is provided

SMS messaging complies with A2P regulations. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

- To meet business, legal, and contractual obligations

- To analyze and improve the Hub using aggregated and de-identified data

2. Sharing & Disclosure

We may share your data with:

Your Organization
Authorized users and administrators within your Hub account, based on assigned permissions.

Service Providers & Integrations
Third-party tools and integrations enabled by you or your organization, such as Google, Meta, Stripe, email providers, calendar tools, analytics platforms, and automation services.

Go High Level / LeadConnector Platform
Craze Minds uses the Go High Level platform and its approved sub-processors to deliver Hub functionality. Their current sub-processor list is maintained by Go High Level.

Legal Authorities
When required to comply with applicable laws, regulations, legal processes, or to protect rights, safety, or property.

Craze Minds does not sell personal information.

3. Data Scope & Restrictions

The Craze Minds Hub is intended for business, marketing, and customer relationship management use only.

Clients and users should not store highly sensitive personal data unless required for legitimate business purposes and permitted by applicable laws. Craze Minds does not market the Hub as a system for regulated data storage.

4. Cookies & Tracking

The Craze Minds Hub uses cookies and similar technologies to:

- Maintain secure user sessions

- Improve platform performance and reliability

- Support analytics and system monitoring

- Third-party analytics tools such as Google Analytics may be used. You may disable cookies through your browser settings, though some Hub features may not function correctly.

- When deploying public-facing forms or funnels, we recommend including a cookie notice or consent banner where required by law.

5. Data Subject Rights

Depending on applicable privacy laws such as GDPR or CPRA, individuals may request:

- Access to their personal data

- Correction of inaccurate data

- Deletion or restriction of processing

- Data portability

- Objection to certain processing activities

- Requests can be submitted to [email protected].

If you are an end user whose data is controlled by one of our clients, please contact that client directly.

6. Security

We implement industry-standard security measures including:

- Encryption in transit and at rest

- Role-based access controls

- Activity logging and monitoring

- Regular backups

- Vulnerability management

- Optional multi-factor authentication

While no system can guarantee absolute security, we actively monitor the platform and respond to incidents as required by law.

7. Changes to This Policy

This Privacy Policy is effective as of the date listed above. We may update it periodically. Material changes will be communicated through Hub notifications or email when appropriate.

8. Contact Us

Craze Minds

Call 605-321-9474
2616 W. 90th Street, Sioux Falls, SD, 57108
Email: [email protected]